Private Hospitals Ombudsman

Area: Sandton, Gauteng, South Africa
Region: Gauteng
Physical Address: Suite 3, 6th Floor, Fredman Towers, 13 Fredman Drive (corner Bute Lane), Sandton, Gauteng, South Africa
Postal Address: PostNet Suite 635, Private Bag X9, Benmore, 2010, South Africa
Phone: +27 (0)11 784 6828
Fax: +27 (0)11 784 6825
Email:
Web:
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Private Hospitals Ombudsman

Guidelines for Laying a Complaint

HASA will only take cases related to its member private hospital. Cases with regard to doctors and others professionals must be taken up with the relevant body. READ BELOW BEFORE LOGGING IN YOUR COMPLAINT.

Guidelines for Laying a Complaint
Private hospitals strive towards patient satisfaction and service excellence and patients have a right to the best care imaginable. Patients have also a right to complain if the expectation of quality healthcare and excellence are not met. The best way to prevent the situation from re-occurring is by complaining.

Is your complaint related to a hospital that is not a member of HASA?
Please refer to Department of Health as HASA can only deal with its members.

Is your complaint related to a public hospital?
Please refer to the Department of Health as HASA can only deal with private hospitals that are its members.

Is your complaint related to the doctor?
Please take it up with the doctor first, and refer to the Health Professionals Council of SA (HPCSA), if you feel that the doctor acted negligently, or unethically.

Is your complaint related to a nurse?
If you feel that a nurse acted negligently or unethically, individual nurses can be reported to the South African Nursing Council (SANC) that will investigate the complaint.

Is your complaint related to an alternative health practitioner?
If you feel that an alternative Health Practitioner acted negligently or unethically, report to the Allied Health Professions Council of South Africa (AHPCSA) that will investigate the complaint.

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If there are any errors in the above information, please notify us via an email to info@sadoctors.co.za

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