Medical Schemes / Medical Aid Ombudsman

Area: Hatfield, Pretoria, Gauteng
Region: Gauteng
Physical Address: Hadefields Office Park, Block E, 1267 Pretorius Street, Hatfield, Pretoria, Gauteng, South Africa
Postal Address: Private Bag X34, Hatfield, 0028, South Africa
Phone: +27 (0)861 123 267
Fax: +27 (0)12 431 0608

Medical Schemes / Medical Aid Ombudsman

Who can complain to the Registrar’s Office?

Any beneficiary or any person who is aggrieved with the conduct of a medical scheme can submit a complaint.

It is however very important to note that a prospective complainant should always first seek to resolve complaints through the complaints mechanisms in place at the respective medical scheme before approaching the Council for assistance.

Complaints can be submitted by any reasonable means such as a letter, fax, e-mail or in person at our Offices from Mondays to Fridays during 08:00 – 17:00. Please click here to download the complaint form.


Who can you complaint about?

The Council for Medical Schemes governs the medical schemes industry and therefore your complaint should be related to your medical scheme.

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If there are any errors in the above information, please notify us via an email to

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