Private Hospitals Ombudsman

Private Hospitals Ombudsman

Guidelines for Laying a Complaint

HASA will only take cases related to its member private hospital. Cases with regard to doctors and others professionals must be taken up with the relevant body. READ BELOW BEFORE LOGGING IN YOUR COMPLAINT.

Guidelines for Laying a Complaint
Private hospitals strive towards patient satisfaction and service excellence and patients have a right to the best care imaginable. Patients have also a right to complain if the expectation of quality healthcare and excellence are not met. The best way to prevent the situation from re-occurring is by complaining.

Is your complaint related to a hospital that is not a member of HASA?
Please refer to Department of Health as HASA can only deal with its members.

Is your complaint related to a public hospital?
Please refer to the Department of Health as HASA can only deal with private hospitals that are its members.

Is your complaint related to the doctor?
Please take it up with the doctor first, and refer to the Health Professionals Council of SA (HPCSA), if you feel that the doctor acted negligently, or unethically.

Is your complaint related to a nurse?
If you feel that a nurse acted negligently or unethically, individual nurses can be reported to the South African Nursing Council (SANC) that will investigate the complaint.

Is your complaint related to an alternative health practitioner?
If you feel that an alternative Health Practitioner acted negligently or unethically, report to the Allied Health Professions Council of South Africa (AHPCSA) that will investigate the complaint.

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